http://facets.endeca.com/2010/02/a-moment-of-discovery/ The many faces of discovery Mon, 23 Aug 2010 21:05:07 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://facets.endeca.com/2010/02/a-moment-of-discovery/comment-page-1/#comment-148 Miles Kehoe Sun, 14 Feb 2010 22:45:19 +0000 http://facets.endeca.com/?p=104#comment-148 Rumor has it that Ford Motor Company has a similar revelation some time after their problems with tire blowouts and roll-overs. In a retrospective test of their new search analytics tool, they found that, if they had been watching, they could have seen the problem long before it - pardon the pun - blew up. Even simple analytics are said to have helped Ericsson discover that 'cell phone' queries were generating no hits - Ericsson makes mobile phones, after all. The real question is when search logs will be used to prove that a company should have been aware of a problem - from product flaws to sexual harassment lawsuits. Rumor has it that Ford Motor Company has a similar revelation some time after their problems with tire blowouts and roll-overs. In a retrospective test of their new search analytics tool, they found that, if they had been watching, they could have seen the problem long before it – pardon the pun – blew up. Even simple analytics are said to have helped Ericsson discover that ‘cell phone’ queries were generating no hits – Ericsson makes mobile phones, after all. The real question is when search logs will be used to prove that a company should have been aware of a problem – from product flaws to sexual harassment lawsuits.

]]> http://facets.endeca.com/2010/02/a-moment-of-discovery/comment-page-1/#comment-115 Weekly Search & Social News: 02/09/2010 | Search Engine Journal Tue, 09 Feb 2010 15:26:28 +0000 http://facets.endeca.com/?p=104#comment-115 [...] A moment of discovery – Facets (Endeca) [...] [...] A moment of discovery – Facets (Endeca) [...]

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